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1.入境與定居協助 (Initial Settlement)

對於初次抵達的學生,中心通常提供最直接的行政支援:

For students arriving for the first time, the center typically provides the most direct administrative support:

簽證與居留權: 協助辦理入學許可、居留證(ARC)延期、以及各類簽證變更諮詢。
Visa and Residency: Assistance with admission permits, Alien Resident Certificate (ARC) extensions, and consultations on various visa changes.

住宿安排: 提供校內宿舍申請資訊,或協助篩選校外合法的租屋仲介,甚至陪同看房以避免租屋糾紛。
Housing Arrangements: Providing information on applying for on-campus dormitories, helping screen legitimate off-campus rental agents, and even accompanying students to view properties to avoid rental disputes.

生活基本設施: 指導辦理手機門號、銀行開戶、郵局收發件,以及最重要的全民健保 (NHI) 投保事宜。
Basic Living Infrastructure: Guidance on setting up a mobile phone number, opening a bank account, sending/receiving mail at the post office, and most importantly, enrolling in National Health Insurance (NHI).

 

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2. 跨文化適應與社交(Culture and Social Life)

幫助學生跨越「文化衝擊(Culture Shock)」的關鍵期:
Helping students get through the critical period of "Culture Shock":

新生入學定向 (Orientation): 介紹校園環境、當地交通(如悠遊卡使用、捷運規則)及生活規約。
New Student Orientation: Introducing the campus environment, local transportation (such as using the EasyCard and MRT rules), and everyday living norms.

文化禁忌與禮儀: 透過工作坊介紹在地的社交禮儀,例如餐桌文化、資源回收分類(台灣特色)等。
Cultural Taboos and Etiquette: Introducing local social etiquette through workshops, such as dining table culture and recyclable waste sorting (a distinctive feature of Taiwan).

緊急應變機制: 提供 24 小時緊急聯絡電話,處理交通意外、生病就醫或遭詐騙等突發狀況。
Emergency Response Mechanism: Providing a 24-hour emergency contact number to handle sudden situations such as traffic accidents, medical emergencies, or fraud incidents.

 

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3. 健康與心理支持 (Health & Wellbeing)

心理健康與學習成效密不可分:

特約醫療諮詢: 建立特約醫院名單,協助外籍生預約看診,必要時安排人員隨同翻譯。Specialized Medical Consultation: Establish a list of designated hospitals to assist international students with appointment scheduling, and arrange for interpreters when necessary.

心理諮商預約: 針對思鄉、學習壓力或感情問題,引導學生使用校內心理諮商資源(通常提供多語種諮商)。Psychological Counseling Appointments: Guide students to utilize on-campus psychological counseling resources (usually offering multilingual counseling) for issues such as homesickness, academic stress, or relationship problems.

安全宣導: 定期舉辦防災演習、交通安全講座,以及最新的防詐騙資訊通報。Safety Promotion: Regularly conduct disaster drills, traffic safety lectures, and provide the latest fraud prevention information.

 

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4. 經濟支持與獎助 (Financial Support)

針對學生在經濟面可能遭遇的困難提供資源:

獎學金申請: 協助申請教育部華語文獎學金(HES)或校內自設的各類績優獎學金。Scholarship Application: Assist with applications for the Ministry of Education's Chinese Language Scholarship (HES) or various merit-based scholarships offered by the university.

工讀諮詢: 指導學生申請工作許可證 (Work Permit),並宣導合法打工的時數限制與勞動權益,防止非法打工或被剝削。Work-Study Consultation: Guide students in applying for work permits and promote awareness of legal working hour limits and labor rights to prevent illegal work or exploitation.

 

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